Product database

Customer Management

POS System

Rapid analyses

Ingeniously simple

Quality customer service you can rely on

Thanks to the ticket system, forgotten jobs or unresolved problems are a thing of the past. With the wide range of templates for internal and external jobs, all tasks can be documented and passed on to the right employees for processing.

This brings transparent and reliable quality to your customer service and boosts customer satisfaction.

 

Read more about:

Function 1

Creating tickets

 

Alle Vorgänge mit dem Ticketsystem sind filialübergreifend transparent und nachvollziehbar.

Selecting tickets

 

Overview of tickets

Several templates for tickets for various business tasks and procedures have already been saved in the online ERP system.

The selected process is initiated and documented in the system by clicking on the required ticket.

All processes are transparent and can be tracked across all your stores.
 
 

 

Jedes Ticket wird nachhaltig im System dokumentiert
Selecting tickets

 

Creating tickets

After customer or employee data and the necessary information has been entered, the ticket can be sent to the relevant department or person for processing.

The process is saved in the system and can be checked and retrieved at any later date.

This means that you always know who is responsible for carrying out which tasks.

 

Function 2

Who does what? Tracking and processing tickets

 

Checking tasks

Under ticket management, all ticket entries are displayed chronologically, showing who is responsible for the task, the author, the status and any comments.

Information can be found quickly thanks to the filter function.

Accordingly, each process can be followed in detail and you can see which tasks are still pending and which have been completed.

 

Jeder Prozess kann in der Ticketverwaltung detailgenau nachverfolgt werden
Overview of tickets under ticket management

 

All advantages of the ticket system at a glance

  • Customer complaints and queries can be processed quickly
  • Each transaction can be traced seamlessly and reviewed again at a later date
  • Organised communications ensure an ideal flow of information - both internally and externally
  • Sustainable documentation: new employees are immediately up to speed on all processes and procedures
  • Additional potential for revenue: Customer request is allocated to the relevant employee as a ticket; competent advice helps generate additional turnover and profit

 

Tickets können weiterbearbeitet werden
Open ticket with comment function

 

Processing tickets

By clicking on the ticket you can see what has already been done.

You can also add a new status, a new responsibility or a comment to the ticket.

 

Add attachments

In this step any number of attachments and documents such as invoices can be attached to the ticket by uploading or scanning.

 

Anlagen können sowohl hochgeladen als auch direkt gescannt beigefügt werden
Various possibilities for adding attachments

 

Ticketablage im Kundenstamm
Ticket tab under master data

 

Filing tickets under master data

All tickets created in connection with any particular customer are filed directly with this customer in the master data and can be retrieved from there.

 

Function 3

Order in the ticket system: assigning responsibilities and allocating tickets

 

Individual settings for ticket system

The ticket templates can be assigned to the relevant employees under settings.

At the same time, new ticket templates can be created and subdivided according to various main and sub groups.

 

Das Ticketsystem ist individuell einstellbar
Possible settings in the ticket system:

 

All advantages of the ticket system at a glance

  • Customer complaints and queries can be processed quickly
  • Each transaction can be traced seamlessly and reviewed again at a later date
  • Organised communications ensure an ideal flow of information - both internally and externally
  • Sustainable documentation: new employees are immediately up to speed on all processes and procedures
  • Additional potential for revenue: Customer request is allocated to the relevant employee as a ticket; competent advice helps generate additional turnover and profit